The growth of digital accessibility practices kept pace in 2024, which brought improvements in both internal and external digital accessibility auditing practices.
The surge in multimarket internal digital audits can be explained in part by the enactment of mandatory legislation such as the Accessible Canada Act and the European Accessibility Act.
The annual percent of participating companies that…
2024 Multimarket 2024 U.S. Market 2023 U.S. Market 2022 U.S. Market
- Have a requirement to ensure digital products are accessible and usable by individuals with disabilities
- 2024 Multimarket: 69%
- 2024 U.S. Market: 71%
- 2023 U.S. Market: 64%
- 2022 U.S. Market: 62%
- Invest in internal and/or external innovative technology to advance digital accessibility
- 2024 Multimarket: 69%
- 2024 U.S. Market: 69%
- 2023 U.S. Market: 55%
- 2022 U.S. Market: 50%
- Have an accessibility expert(s) (internal or external) who can resolve accessibility and compatibility issues enabling employees with disabilities to use internal facing digital products
- 2024 Multimarket: 63%
- 2024 U.S. Market: 64%
- 2023 U.S. Market: 62%
- 2022 U.S. Market: 61%
- Audit their external facing digital products for accessibility
- 2024 Multimarket: 60%
- 2024 U.S. Market: 63%
- 2023 U.S. Market: 57%
- 2022 U.S. Market: 54%
- Audit their internally facing digital products for accessibility
- 2024 Multimarket: 52%
- 2024 U.S. Market: 44%
- 2023 U.S. Market: 40%
- 2022 U.S. Market: 36%
- Have conducted usability studies to verify that the communications options work effectively with screen reading and other assistive technology
- 2024 Multimarket: 42%
- 2024 U.S. Market: 51%
- 2023 U.S. Market: 45%
- 2022 U.S. Market: 40%
- Require suppliers/vendors to meet accessibility requirements
- 2024 Multimarket: 37%
- 2024 U.S. Market: 34%
- 2023 U.S. Market: N/A
- 2022 U.S. Market: N/A
- Post supplier/vendor accessibility requirements on their public facing website
- 2024 Multimarket: 32%
- 2024 U.S. Market: 30%
- 2023 U.S. Market: N/A
- 2022 U.S. Market: N/A