High Level Process Map
- Request initiation
- Recruiter gathers relevant details
- Recruiter submits request to Reasonable Accommodations (RA) team
- Recruiters should be trained on possible scenario and equipped with talking points on how to address potential RA requests. No magic RA words – requests for support may sound like:
- “It’s difficult for me to focus at times.”
- “The font was so small I almost didn’t realize when the deadline might be.”
- “Is there close parking nearby the interview location?
- “My service animal accompanies me just about everywhere.”
- Recruiters should be trained on possible scenario and equipped with talking points on how to address potential RA requests. No magic RA words – requests for support may sound like:
- Request is assigned to Reasonable Accommodations Consultant (RAC)
- RAC contacts recruiter to ensure their understanding and ask follow up questions as needed
- RAC connects with candidate where appropriate
- RAC conducts research
- If appropriate, RAC engages hiring manager, HR partner, additional partners or vendors to coordinate accommodation
- RAC updates recruiter and applicant/candidate throughout the process
- RAC and/or recruiter closes out with applicant or candidate once effective solution is determined