One key to our success was making sure our managers had the tools they needed to start the conversation with confidence. Strong manager-employee relationships are key to developing trust. To best position our managers for success, we provided them with resources to help them better understand the importance of self-identification, how to position the conversation and the most appropriate language to use when integrating the topic into team huddles and meetings. In addition, we’ve developed a toolkit that includes step-by-step instructions on the Self-ID process, explains what qualifies as a disability and provides information on who to contact with questions or concerns about confidentiality. We are happy to be seeing an increase in disclosure numbers since putting these efforts into place.” – Dawnita Wilson, Director, Global Diversity and Inclusion, Sodexo
