Business: Customer/Clients

Business: Customer/Clients

Foundational Stage 

Identifying and recommend Disability-Owned Business Enterprises (DOBE’s) to procurement to serve as vendors  

Identify and recommend accessible programs, software 

Connect with supply chain team to recommend inclusion of diverse partners in third party ecosystems 

Understand and share accessibility standards (ADA, WCAG 2.0, W3C process, Section 508, CVAA)  

Develop inclusive language guide for internal communication and marketing teams.

Disability inclusion posters, social graphics, inclusive illustrations and inclusive stock photography are available in the Disability:IN Resources Library

Formalized Stage 

Disabled-owned companies listed in supplier roster and create pipeline of companies representing individuals with disabilities as vendors  

Leveraging supplier diversity to win commercial work 

Educate communications and marketing teams on inclusive language 

Influence existing marketing campaigns to ensure inclusion of people with disabilities; 

  • Metric – How often contributed 
  • Metric – # times disability is included in marketing collateral, advertising 
  • Metric – # campaigns including this population as part of their reach 

Operational Stage 

Outsourcing to DOBEs/disability-focused companies 

  • Metric – # DOBEs used as vendor 
  • Metric – $ spend using DOBEs as vendors.

Educate procurement and internal/external development teams on need to follow accessibility standards 

Ensure accessibility of marketing collateral/campaigns 

Integrated Stage 

Measuring and documenting greater loyalty and higher performance of employees/vendors with disabilities 

Include measurement of disability inclusion in appraisals

Hhiring, promotion rates, ERG support, disability inclusion efforts, inclusion leadership, achievement of ERG goals

Ensure accessibility of internal products; serve as source of testing, evaluation, advice to UX teams 

  • Metric – How often contributed 

Influencing accessibility for products built and/or services provided by the company for public consumption

  • Serve as source of testing, evaluation, advice to UX teams 
  • Metric – How often contributed 

Dynamic Stage 

Recommend and implement productivity and process improvements 

Impact manager effectiveness of disability inclusion 

Host events with clients/vendors who share similar values 

Returning a percentage of revenue from commercial wins back into ERG budget and/or other disability inclusion efforts 

Internal teams seek out ERG prior to procuring new systems/products 

Influence drive to improve accessibility of 3rd party products/services used by the company 

Procurement, IT, internal/external development teams seek out ERG prior to development/launch of new systems, products to review accessibility 

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