Tracy Schramm is the Global Persons with Disabilities Business Resource Group Leader for IBM as well as the leader for the local IBM Rochester PwD BRG leader. In addition, she is a manager in the IBM i Global Support Center. Prior to her current role, she was a Resolution Manager in the Power Systems Project Office handling complaints from clients. While at IBM, she has had temporary assignments in development and an international assignment at IBM Mainz in Germany. Tracy holds a Bachelor of Science in Computer Science and a Bachelor of Arts in Spanish from Southwest Minnesota State University. In addition, she holds a Masters of Information Systems and Management from the University of Phoenix.